Phone Renewal System Tidbit

 I wanted to share a little-known feature of our phone renewal and holds system that came up recently. By default, the system uses a text-to-speech system to read the patron's name out whenever it makes a call. If the patron prefers, he or she can record a custom name that the phone system will use in place of the TTS reading. 

To do this, patrons need to call the renewal line (770-781-9865), then choose option 2 (Account Options) then enter their barcode number followed by the # sign, then their PIN. This should take them to the account options menu. At this point, if they press 6, they should be taken to a menu where they can record themselves speaking their name and iTiva will use that recording for future calls. They just need to follow the prompts.

-Nicholas