Submitted by Nicholas
When you receive an email about a help desk ticket being closed, please do not reply to the email unless you are providing additional information about the problem or are reporting that the problem has happened again. While thank you emails are appreciated, if they are sent in response to a ticket-closing email, they cause the ticket to be reopened and create more work for Facilities and IT staff who have to go back in and re-close the ticket.
No comments:
Post a Comment