Update on Notices to Patrons and Referrals to Unique

Notices

Beginning Monday we will make some changes to the timing of the notices that are sent to patrons: 

• Pre-notification emails and texts will continue to be sent 4 days and 2 days before an item is due. 
• The first overdue notice will be sent 5 days after an item was due. This change is being made because we are quarantining items for 3 or 4 days before checking them in.
• The second overdue notice will be sent 10 days after an item was due.
• The third overdue notice will be sent 15 days after an item was due.
• The billing notice for items that are lost will be sent 50 days after an item was due.
• Fine notices will be sent when the fines total $10 or more and the oldest is at least 5 days old. 

Unique 

We have not been referring patrons owing $10 or more to Unique’s Small Balance Program or patrons owing $25 or more to Unique’s Regular Balance Program for several months, and we will continue to not refer patrons to Unique at this time. At some point in the future we will resume referring patrons to both programs, but we do not have an anticipated date for that at this time.