April PCI Webinars from Georgia Public Library Service (GPLS)

Submitted by Trina Schlecht

The Virtual Reference Interview with Diana Silveira 

Wednesday, April 14 from 2:00 to 3:00 p.m.

In the online world, how do you deliver service excellence? In this interactive webinar, we will explore tips and techniques to engage users, provide a positive experience, and help users to the best of our ability.

In this interactive and informative program, attendees will learn to provide a positive experience and help users to the best of our ability, through: 

•  Engaging the User
•  Creating a personal connection via online reference
•  Promoting the service effectively
•  Tips and Tricks for creating a great virtual experience

For the log-in link, go to the Training tab on SharePoint and click on this webinar in the calendar.

Leading During a Crisis Part 3: How to Be Proactive During a Crisis with Gavin Woltjer

Wednesday, April 21 from 2:00 to 3:00 p.m.

Building upon knowledge of crisis communication, effective leadership, and different crisis planning strategies, this presentation explores how to use this knowledge in a proactive manner.

Participants will learn how to identify opportunities, navigate challenges, and build community partnerships during the COVID-19 pandemic.

For the log-in link, go to the Training tab on SharePoint and click on this webinar in the calendar.

Pages against Prejudice with Jeanne Holba Puacz

Wednesday, April 28 from 2:00 to 3:00 p.m.

Racism is still an issue in our country; and, COVID-19 related discrimination reconfirms that any race can be the target. Dr. Ibram X. Kendi, author of Stamped from the Beginning, has created an anti-racist reading list for adults. However, a similar list does not seem to be readily available for young people. Building this type of list, and enhancing our collections, could help our young people to learn and think about prejudice. But, should we stop at racism?

Young people face discrimination in many forms: race, religion, orientation, and more. Could we, instead, focus on building anti-discrimination collections to support our youth?

In this informative and interactive program, you will get tips on how to evaluate your existing collection: identify additional titles, organize displays, and design programming to highlight anti-discrimination in your library.

For the log-in link, go to the Training tab on SharePoint, and click on this webinar in the calendar.

Please note: These and other PCI webinars will be recorded and archived versions will be available soon on the GPLS Learning Center on Niche Academy. You can always access the Learning Center via the Training tab on SharePoint.