Submitted by Olivia Kolosna
Looking for your next training hours? Check out these archived webinars and self-paced courses! Please remember to log your training hours in CMT to receive credit for participating.
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Active Listening: The Secret to Effective Communication (LinkedIn Learning - Audio Course)
https://www.linkedin.com/learning/active-listening-the-secret-to-effective-communication/active-listening-16025537?resume=false&u=95812194
When she worked as a Senior User Research Manager at top tech companies like LinkedIn and Twitter, active listening was a huge part of Ximena Vengoechea’s job. She literally wrote the book on it! In this Knowable course inspired by Listen Like You Mean It: Reclaiming the Lost Art of True Connection, Ximena translates her experience in user research to teach you how to become a better listener and communicator. Learn how to discern between surface and empathetic listening and how to communicate more productively using listening loops. Plus, find out how to navigate the three levels of listening: what is said, what is meant, and what is felt. Together, these new skills empower you to build stronger connections at work and in life, give and receive more honest feedback, and discover what others think and feel beyond the words they say.
Time: 27 minutes
Adult Library Programs That Work (Niche Academy)
https://my.nicheacademy.com/nicheacademywebinars/course/65041
Looking for program ideas to draw your adult patrons in the door of your library and keep them coming back for more? Join author and library director Jenn Carson to explore workable program models that can be adapted to your patrons and your physical (or virtual) space. Topics include something for everyone, with sections on Food & Drink, Arts & Crafts, Books & Writing, Technology & Media, Health & Wellness, Business & Finance, and Nature & Gardening.
Time: 1 hour
Co-Creating Library Services for Transformative Impact (WebJunction)
https://www.webjunction.org/events/webjunction/co-creating-library-services.html
The most relevant and dynamic ideas can grow from collaborating with impacted communities. Co-creation is one of the most effective ways for libraries to turn diversity, equity, and inclusion ideals into real-world services. In this session, you’ll learn about the fundamentals of co-design and explore how to apply them in your library for wildly creative and deeply impactful programs and services. As a result of viewing this webinar, you’ll be able to: Define co-design and its role in creating library services; Identify multiple ways of sharing power with community; Apply basic principles and techniques from human-centered design to facilitate co-creation; and Draw on real-world examples for inspiration.
(Create a free WebJunction account to access webinar recording!)
Time: 1 hour
Courageous Leadership (LinkedIn Learning)
https://www.linkedin.com/learning/courageous-leadership/the-journey-to-courageous-leadership?u=95812194
Leading today requires the courage to take risks, innovate, challenge the status-quo, and create a work culture where everyone can be themselves and thrive. In this course, join instructor Sharon Amesu to develop key leadership strategies and find out what it means to become a truly courageous leader. Gather practical, easy-to-apply insights drawn from Sharon’s lived experiences and global point of view on how to develop personal courage, cultivate courage through self-discovery, and communicate more courageously as a leader. By the end of this course, you’ll also be equipped with new skills to sustain your leadership courage in any professional or personal context.
Time: 48 minutes
Creating a Person-Centered Library: Supporting Patrons While Avoiding Burnout (WebJunction)
https://www.webjunction.org/events/webjunction/creating-person-centered-library.html
Are you feeling the strain of serving patrons with complex needs? Is your library seeing increased patron behavioral issues and mental health concerns? This session reviews ideas and approaches for how libraries can support both high-needs patrons and staff. As a result of this webinar, you will be able to: Articulate the changing needs of library patrons and how these impact staff; Learn strategies for assessing your library’s unique needs; Discuss helpful programs, collaborations, and/or services for high-needs patrons; Apply person-centered strategies to begin creating cultural change in your library; and Anticipate potential barriers to change.
(Create a free WebJunction account to access webinar recording!)
Time: 90 minutes
Customer Service: Fostering a Service Mindset (Percipio)
https://georgialibraries.percipio.com/courses/e206942e-69a7-4c63-9bfe-328c0eee2f90/videos/f4c4178a-fe94-4fb8-8e71-bf72bb86ad9f
Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. In this course, you’ll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. You’ll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset.
Time: 27 minutes
Difficult Conversations (LinkedIn Learning)
https://www.linkedin.com/learning/having-difficult-conversations-2018/difficult-conversations?u=95812194
Conflict is inevitable—in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.
Time: 1 hour
Readers' Advisory: Ideas and Practice: The Readers’ Advisory Conversation (Booklist)
https://www.booklistonline.com/webinars-archive
Librarians Michelle Morris and Sheila Michaels will present a workshop on the RA conversation, offering practical tips and instructions on how to get the most out of your interactions with patrons.
Time: 1 hour
Science of Reading Week: Literacy Is a Civil Right (edWeb)
https://home.edweb.net/webinar/scienceofreading20240325/
Join us to celebrate the start of Science of Reading Week with LeVar Burton! Burton, a beloved actor, director, author, and educator, has taught multiple generations of children about the joys of reading through his work on Reading Rainbow, the most-watched PBS program in the classroom during its 26-year run. He is a passionate advocate for equitable, evidence-based literacy instruction and was the executive producer of the 2023 documentary The Right to Read, which shares the stories of an activist, a teacher, and two American families who fight to provide our youngest generation with reading instruction based on the Science of Reading. In a live Q&A, Burton joins Dr. Liz Brooke, Lexia Chief Learning Officer, for a discussion on the national literacy crisis, progress in evidence-based literacy instruction, and equitable access to that instruction for all students.
(Create a free edWeb account to access webinar recording!)
Time: 1 hour
Summer Scares Adult (Booklist)
https://www.booklistonline.com/webinars-archive
An abandoned house. A doppelgänger that won’t stop smiling. And was that person in the mirror real…or was that just your imagination? We’re celebrating all things horror with our third and final installment of the 2024 Summer Scares panel series on Monday, March 25 at 2 p.m. ET / 1 p.m. CT. Author and 2024 Summer Scares spokesperson Clay McLeod Chapman will lead a conversation with Adult horror authors Erin E. Adams (Jackal), Rachel Harrison (Such Sharp Teeth), and Gus Moreno (This Thing Between Us) during this free, one-hour Booklist webinar.
Time: 1 hour
Think Creatively (LinkedIn Learning)
https://www.linkedin.com/learning/thinking-creatively/think-creatively?u=95812194
While we often think of creativity as an inherent trait, anyone—whether they're an artist or an actuary—can learn how to be more creative. In this course, explore the different ways to learn creativity, and discover how to be more creative both on an individual basis and in a team setting. Instructor Drew Boyd shares the importance and power of creativity, goes over the barriers to creativity, and shows you some behaviors and techniques that can help you generate novel ideas or solutions to problems, as an individual. He covers ways to create a creativity dream team, facilitate effective group sessions for a better creative output, select the best ideas, and more.
Time: 41 minutes
Other Sources
Feel free to search for other webinars and courses on these most used sites:
LinkedIn Learning: https://www.linkedin.com/learning-login/go/forsythpl
GPLS Learning Center: https://my.nicheacademy.com/gplslearningcenter
Percipio: https://georgialibraries.percipio.com/
If you need any help setting up a learning account, please email me at kolosnao@forsythpl.org.
Happy Learning!
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