Learning Links for March 2024: Archived Webinars and Self-Paced Courses

Submitted by Olivia Kolosna

Looking for your next training hours? Check out these archived webinars and self-paced courses. All are free to view! At the beginning of each month, a new blog post will be posted with more asynchronous learning opportunities. Please remember to log your training hours in CMT to receive credit for participating. 

Archived Webinars

Building Authentic Relationships with Underserved Communities (WebJunction)

You know your library could do more to connect with and respond to the systematically excluded communities you serve. But if you're starting with little or no existing connection, how do you build authentic, trust-based relationships? How do you go beyond transactional interactions and guessing at services to effective engagement and participation? This webinar will help you develop a plan for identifying, reaching, and building relationships with communities experiencing oppression.

Link: https://www.webjunction.org/events/webjunction/building-authentic-relationships.html

Graphic Novels and Manga for Teens and Tweens (Infopeople)

This webinar will provide an overview of all kinds of graphic novels in libraries, complete with extensive book lists and links to review sources so that your library will be the hottest destination for teens and tweens readers’ next comics fix.

Link: https://infopeople.org/civicrm/event/info?id=1095&reset=1

Libraries Foster Social Connection: Responding to the Epidemic of Loneliness and Isolation (WebJunction)

Libraries can play a vital role in building social cohesion and promoting community resilience, especially in challenging times. The Surgeon General’s 2023 Advisory on Our Epidemic of Loneliness and Isolation brings even greater urgency to the need for us to connect. This engaging session will explore ways to intentionally design for social connection in library services and programs, from passive to hosted. These innovative and practical strategies can deepen engagement with staff, trustees, local officials, volunteers, and community members of all ages and backgrounds. Through the lens of "social connector," we will explore how libraries can invite the community in with intention, build relationships that enhance social infrastructure, put community at the center of the library, and demonstrate the library’s impact.

Link: https://www.webjunction.org/events/webjunction/libraries-foster-social-connection.html

Patron De-Escalation Techniques: Using the Science of Human Communications to Get Better Results (GPLS Learning Center)

Some days are just tough. You're dealing with patrons and co-workers and the emotions that they are carrying with them. And, quite frankly, sometimes they are probably spewing those feelings all over you! As a library professional, sometimes you encounter people who are having bad days. Their emotions are running high, their “Survival State” thinking is controlling them, and they just seem like they are looking for conflict. You already know that no location or organization is immune from widely publicized conflicts that quickly and unexpectedly escalate. When patrons are being unreasonable and, well, annoying, at the very least, you probably feel like no one can understand the stresses you are under and the frustrating people you deal with. What would you give to know how to calm stressful communication situations before they get out of control, when it’s just a little spark and not a full-on bonfire? Do you want to know how and why and what to say to calm an angry person in seconds? This Library 2.0 webinar will provide you with a few simple techniques to improve your abilities to prepare for and quickly resolve conflict before it turns into something more serious.

Link: https://my.nicheacademy.com/gplslearningcenter/course/68513 

Stronger Together: Collective Impact and Climate Action Programming (WebJunction)

Libraries are catalysts and conveners for climate action in our communities. This webinar will feature practitioners who are having a collective impact through collaborations with others in the community, to address the pressing challenges related to climate change. Join these practitioners to hear practical ideas for how to ensure that good intentions have a positive impact on our communities. 

Link: https://www.webjunction.org/events/webjunction/collective-impact-climate-action.html 

Self-Paced Courses

Please let me know if you need help setting up a GPLS or Percipio account to access these courses - just send an email to KolosnaO@forsythpl.org.

Creating a Project Schedule and Budget (Percipio) - 23 min

As a project manager, once your project scope has been clearly defined, it's time to estimate and plan. Drawing on information from the initiation phase, you must now determine how much time and money will be required to meet objectives and complete the project. In this course you will learn how to develop the project schedule and cost baselines for your project budget, and use them to monitor and measure performance throughout the project.

Link: https://georgialibraries.percipio.com/courses/7a08273c-df3e-46a0-affa-29f77fe867d0/videos/9a4c0e7d-2b84-430a-a68f-42ab681d8098 

Customer Service: Adapting to Your Customers’ Cues (Percipio) - 33 min

The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood, communication style, and knowledge of the product or service in question. From the first moments of interaction, the customer will be giving cues in each of these areas. Interaction with customers requires planning, active listening, and a conscious effort to adjust your communication and support approach based on your customer's cues. In this course, you'll learn how to recognize and read customer cues, and how to use them to adapt your support strategy to each individual customer. You'll also explore how to overcome common pitfalls customer service agents face in assessing their customer’s cues.

Link: https://georgialibraries.percipio.com/courses/e0a6e01d-d87b-45d0-82a3-9676e93a7811/videos/19ccb59a-1243-4e3f-a964-b041795a897e 

Developing Your Emotional Intelligence (LinkedIn Learning) - 1 hr

Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence (EQ) is and why it's important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. Gemma also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Link: https://www.linkedin.com/learning/developing-your-emotional-intelligence-2017

Getting Organized for Peak Performance (LinkedIn Learning) - 41 min

You’ve probably heard it a thousand times: “Time is money.” But how can you capture all of that revenue when you feel constantly bogged down by disorganization and disruption? The steady barrage of technology, clutter, procrastination, and a never-ending to-do list of tasks—how can you ever hope to reach your potential when you can’t even control your time? Not to worry—in this course, join best-selling author and executive coach Dr. Don Gilman as he shows you how to make the most of your time by getting a grip on your time management workflow and lending structure to your work environment. Learn to use strategic-planning tools more effectively and with ease, delegating some of your work to others and managing that vicious beast: your dreaded email inbox. If you're ready to reach your goals and achieve peak performance, why wait when you can start today?

Link: https://www.linkedin.com/learning/getting-organized-for-peak-performance/time-is-money?u=95812194 

Information Literacy (LinkedIn Learning) - 1 hr 47 min

Information literacy is the ability to discover and use various types of information. It's an essential skill for navigating the information age. Watch this course to learn about strategies for finding information—from a library, archive, database, or the Internet—and the ethics of using it. Librarian Elsa Loftis discusses different types of resources and explains how to evaluate their usefulness and trustworthiness. She also shows how to avoid plagiarism and copyright infringement, and accurately cite sources. Artist or designer? Elsa explains how creative professionals can use informational searches for inspiration and professional development. Whatever your background, this course is designed to help you become a better, faster, and more thorough researcher.

Link: https://www.linkedin.com/learning/information-literacy/welcome?u=95812194 

Internet of Things: Video Series (Percipio) - Time Varies Per Course

The Internet of Things integrates a large number of technologies and allows granular control and automation of tasks. Discover the features and abilities of the Internet of Things, including applications, protocols, and security concerns.

Link: https://georgialibraries.percipio.com/channels/948b7ea0-e197-11e6-91a7-0242c0a80704?tab=WATCH 

Promoting a Positive Work Environment (Percipio) - 27 min

A positive workplace culture creates happy and satisfied employees. This in turn helps meet organizational goals. While it is important to create positivity in the workplace, it is equally important to address negativity to avoid decreased work performance. In this course, you'll learn to recognize the impacts of a positive workplace and identify negative indicators in a work environment. You'll also explore the organizational strategies that promote positive employee engagement and learn techniques to interact personally with employees in ways that foster a positive work environment.

Link: https://georgialibraries.percipio.com/courses/110ea621-6f08-4b4f-ad9f-1fc68c199ea1/videos/4e79fdd3-35ce-4c83-bbb9-c15f305b0434 

Other Sources

Feel free to search for other webinars and courses on these most used sites:

LinkedIn Learning: https://www.linkedin.com/learning-login/go/forsythpl 

GPLS Learning Center: https://my.nicheacademy.com/gplslearningcenter 

Percipio: https://georgialibraries.percipio.com/