Submitted by Jeff Fisher
Patrons may report that they have failed to use their Zoo Pass within the four week window after it was issued. Questions have arisen as to what should be done when this happens.
GPLS has indicated that in this case it is acceptable to issue the patron a new pass receipt with new dates. There is no need to make the patron check out the DVD again or wait a calendar year.
However, GPLS has also indicated that patrons may only request this service one time. Should a patron allow the Zoo Pass receipt to expire a second time, they need to check out the DVD again.
No comments:
Post a Comment