Chat Usage

Since we began offering chat service on April 22, there have been 426 chat conversations with patrons over 13 days.  We deliberately started with a soft launch of this service, not publicizing it at first.  Yesterday morning the @FCPL newsletter and press releases were sent out that included information about the book drops being open, Contact-Free Curbside Pickup service beginning next week, and chat service being available.  Yesterday there were 82 chat conversations and usage should only continue to grow.  Thank you to all the staff who are doing such a great job serving our patrons in this new way!