Contact-Free Curbside Pickup

Contact-free Curbside Pickup (CCP) will be provided at all Forsyth County Public Library branches.

 

By now everyone knows that we are going to start offering Contact-Free Curbside Pickup on Monday, May 11^th and may be wondering exactly what that will look like for FCPL.

 

Patrons will call their branch to schedule a pickup during these hours of operation:

Monday through Thursday from 12:00 noon to 7:00 p.m. and Friday and Saturday from 12:00 noon to 5:00 p.m. 

 

Staff will check out items and package them ahead of pickup time.  Patrons will arrive and park in a designated parking area to let staff know they have arrived.  Staff will take their package to a table by the front entrance and enter the building.  The patron will then exit their car and pick up their package(s) and leave so the next person may get their package. 

 

We have ordered banners for the table and signage for the parking lot; both designed by Angela Bearden.

 

Returns will only be accepted through our book drops and will be quarantined for 72 hours before being processed and triggering hold notices.

 

How It Works

 

How to make a request:

• Place holds for specific items through the library catalog and/or
  fill out the online form or call (770)781-9840 and select your branch.

• If you do not know specific titles you would like to request and would prefer for staff to browse the collection for you, please fill out the online form or call your branch.
  • Please provide as much information about your reading preferences as possible.
  • Staff will browse for up to 10 titles per patron.
  • Staff will choose available titles at their branch and will not request titles from other branches to be delivered.
     
    Instructions for a Contact-free Curbside Pickup:

• Staff will collect your materials and you will receive a hold notification or phone call when items are on the hold shelf.
• Please call the library at (770)781-9840 to schedule an appointment to pick up your materials during CCP operating hours.
• When you arrive at the library, park in a designated CCP parking spot and call the number on the sign.
  • If you do not have a cell phone or have mobility issues, please provide staff with the make, model, and color of your car when you schedule your appointment.
• We will check out your items onto your account and package them in paper bags.
• We will then open the door and put the package on the table at the front of the building. You may approach the table and take your package(s) as soon as staff returns to the building and closes the door.
  • If you have mobility issues, let a staff member know, and we will place the package in your trunk.
• Please remain in your vehicle until the staff member has returned to the building.
  • If you have any questions, you may contact the library using one of the following methods:
    • Use the chat service on the website (www.forsythpl.org)
    • Email Ask_A_Librarian@forsythpl.org
    • Or call a branch at (770)781-9840.
       
      **Note: We are not accepting any book donations at this time.
       
      FAQ
       
      What measures are you taking to ensure the safety of patrons and library staff? 
      Library staff members are strictly adhering to the latest guidelines from the CDC and the American Library Association. All services will be contact-free.  Staff will be wearing a mask and gloves.  All returned materials will be quarantined for at least 72 hours before they are reintroduced into circulation. 
       
      I don’t have a library card. How can I still access library services?
      Residents who do not currently have a library card can apply for one online at https://www.forsythpl.org/aboutFCPL/gettingStarted.aspx.
      A librarian will contact you to issue you a library account number, and your card will be mailed to you.
       
      Can I return my items to the library?
      Book drops at each branch will be open to accept returns. Please note that returned materials may not be checked in and removed from your account immediately.  Following CDC and ALA guidelines, we will be quarantining returned materials for at least 72 hours before staff will handle them. You will not be responsible for any late fees during this 72 hour period.
       
      Can I check out a Georgia State Parks and Historic Sites ParkPass?
      Yes. Georgia State Parks are currently open, and the passes are available for checkout.
       
      Can I check out the Storytime Takeout Kits?
      No. Due to the nature of the Storytime Takeout Kits and concerns regarding the ability to keep all of the pieces clean, we will not be circulating Storytime Takeout Kits at this time.
       
      Committee Members who all contributed to put this process together:
      Mendy Gunter (Chair), Kim Ottesen, Brooke Rose, Joan Dudzinski, Andrea DelValle, Angela Bearden, Michael Kim